Privacy Policy

Last updated: 18 June 2026

This Privacy Policy explains how Wharf Driving School ("we", "us", "our") collects, uses and protects your personal information when you contact us or use our website at wharfdrivingschool.co.uk. We are committed to protecting your privacy and handling your data in line with UK data protection law (the UK GDPR and the Data Protection Act 2018).

Who We Are

Wharf Driving School is a driving instruction business serving East London. For the purposes of data protection law, we are the data controller responsible for your personal data.

Information We Collect

We only collect the information we need to respond to your enquiry and arrange your driving lessons. This includes:

• Information you give us — when you complete our contact or callback form, or message us by phone, WhatsApp or email: your name, email address, phone number, the service you are interested in, and any details you include in your message.
• Booking information — if you book lessons, the details needed to deliver them, such as your pick-up location, availability and lesson history.
• Technical information — when you browse our website, limited technical data such as your browser type and pages visited may be collected through cookies. See our Cookie Policy for details.

How We Use Your Information

• To respond to your enquiries and callback requests.
• To arrange, schedule and deliver your driving lessons or courses.
• To take payment and keep basic booking records.
• To contact you about your lessons, test preparation or appointments.
• To meet our legal and regulatory obligations.

We do not sell your personal information, and we do not use it for third-party marketing.

Legal Basis for Processing

We rely on the following lawful bases: your consent (when you submit an enquiry), the performance of a contract (to deliver lessons you have booked), and our legitimate interests (to run and improve our business), as well as legal obligations where they apply.

How Your Data Is Handled & Shared

Our website contact forms are processed by Web3Forms, a third-party form-delivery service that forwards your message to our email inbox. Our website also embeds Google Maps to show our service area. These providers process limited data on our behalf or under their own privacy policies.

We may share your information with trusted service providers who help us run our business (for example, our email provider), and with authorities where we are legally required to do so. Any provider that processes data for us is required to keep it secure and use it only for the agreed purpose.

How Long We Keep It

We keep your personal information only for as long as necessary for the purposes set out above, after which it is securely deleted.

As a guide, we keep enquiry data for up to 24 months, and booking and payment records for up to 6 years to meet accounting and tax requirements.

Your Rights

Under UK data protection law you have the right to access, correct, erase or restrict the use of your personal data, to object to processing, to data portability, and to withdraw consent at any time. To exercise any of these rights, contact us using the details below.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk.

Security

We take reasonable technical and organisational measures to keep your personal information secure and to prevent unauthorised access, loss or misuse.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.